Chapter 26: Information technology issues in Peru

Abstract

This chapter about information technology (IT) issues in Peru addresses important attitudes and perceptions of IT workers in the context of a small Latin American country. The data were obtained through questionnaires completed by IT employees of 17 different organizations in Peru. First, the chapter explains important elements of the country's background and history. Next, there is a preliminary explanation of the state of IT in Peru, especially compared with other countries in Latin America. Then, the methodology of the research is presented, and specific organizational, technological, and individual issues that IT employees face are explained. Overall, the IT workers feel satisfied with their jobs, do not feel excessive work pressure, and have a feeling of accomplishment. Top-ranked organizational IT issues include alignment between IT and business and IT strategic planning. For technology issues, the top-ranked concerns are business intelligence and analytics and enterprise application integration. © 2020 The Author(s).