Implementation of a Web Application to Improve the Collection Management of Means of Payment of a Train Station in the City of Lima

Abstract

In Peru, the use of public transport in a train station in the city of Lima has increased exponentially due to the great demand that exists on the part of users who day by day opt for this modality of service, since currently there is no It has not been possible to unify the public transport system or optimize its processes to improve the service as such. The objective of the research is to implement a web application to improve the collection management of the means of payment of a train station in the city of Lima, covering customer service time, payment policies and customer satisfaction regarding to collection management. To carry out the investigation and the solution proposal, the SCRUM development methodology will be used, covering each of its phases. The aforementioned methodology will cover the identification of the basic needs of the sprints, the planning and estimation of the sprints, project implementation, validation of the sprints and finally the deployment. After deploying the application, the survey was applied to the sample to obtain the statistical data, which showed that 97.3 % of the respondents strongly agree that the web application significantly influences the collection management of the means of payment of a train station in the city of Lima. With this, we conclude that the implementation of a web application has a notable influence on collection management, since it has allowed the establishment of a modern technological model that was not available, to improve the collection process, facilitating a better payment alternative where passengers minimize the time invested that usually took longer than it should. © 2024 IEEE.