Implementation of a Web-Based System to Improve the Appointment Process in a Clinic

Abstract

The study aims to identify the factors, processes, standards, and analysis that will contribute to the implementation of a Web System for the appointment process. It is highlighted that the analysis will be beneficial since it is expected to improve the quality of care by allowing the migration of in-person appointments to online appointments. The general objective is to develop a web system aimed at optimizing the appointment scheduling process. To carry out this project, the Scrum methodology was adopted, recognized for its ability to guarantee the transparency and visibility of the elements that can influence the results. After the implementation of the web system, a survey was carried out on the sample to obtain statistical data, revealing that in the month of July a time saving of 95% was achieved in people who use the web system. In conclusion, it is expected that the implementation of this system will significantly contribute to improving the efficiency of the appointment process, reducing waiting times and offering better care. © 2024 IEEE.