A social conflict diagnostic tool for application in the mining industry: A case study in Peru

Abstract

In the mining industry, both the types of social conflict and the best practices to deal with them are diverse. However, best practices tend to be considered separately, and there is no integrated tool combining all relevant types of social conflicts and respective best practices for overcoming them. Therefore, this paper aims to devise a framework that integrates all best practices for preventing the main types of social conflict in the mining industry. For this purpose, a framework is formulated based on a comprehensive literature review and then tested in two mining companies in Peru. The resulting framework can be used in the mining industry to evaluate social conflict management and create strategies to improve outcomes. © 2019 John Wiley & Sons, Ltd and ERP Environment